Partner Success Manager
Strategy & Growth Leadership · Remote (Europe / US overlap) · Full-time
You own your partner growth and their retention, working directly with marketing leads. Hands-on growth marketing experience required. Not a sales role.
You work alongside a partner's Marketing and Growth leads to unlock the full return on their growth investment, and to make Violet the single source of truth for their performance. This is not a sales role: no quota, no closing, no contract negotiation. Success is partner growth, performance outcomes and long-term value.
It needs someone who has done growth marketing hands-on. You will be reading performance data, spotting where the opportunity is, and building the plan with the partner — so a working understanding of acquisition channels, funnel optimization and scaling across paid and CRM is the baseline, not a bonus.
What you'll do
- Own your partners' metrics and KPIs, and drive the plan to hit and beat them
- Act as a strategic advisor, consistently finding new sources of value inside Exactius' capabilities
- Project-manage team operations so delivery against the partner's KPIs is consistent
- Hold a regular cadence of communication: surface issues, open opportunities, share product updates
- Ask the 'why' questions that build real relationships rather than status-update ones
- Use performance data to evaluate partner health and find the pain points early
- Advocate internally for the solutions that increase long-term partner value
What you need
- Experience in Customer Success, Partner Success or a growth-focused account role — SaaS or MarTech preferred
- Working understanding of digital marketing: growth, CRM and email marketing is a must
- Strong analytical skills, with the ability to communicate what the data means
- Self-motivated and comfortable with autonomy, and equally comfortable in a team
- Experience across time zones, locations and cultures with internal and external stakeholders
- Organized and prioritization-driven — this is a fast-moving environment
- Strongly preferred: a performance marketing or digital agency background, working directly with clients on growth strategy and paid media optimization
How we work
You sit across a partner's whole engagement rather than one channel, with a cross-functional squad — performance, CRM, creative and BI — delivering underneath you. Violet gives you and the partner the same view of LTV:CAC and contribution margin, so the conversation is about the numbers, not about the dashboard. Remote, across European and US hours.