
In my experience, people rarely resist change because they're stubborn. They resist it because the next step isn't clear.
This matters more than many leadership frameworks acknowledge. The conventional approach to change management is built around communication plans, stakeholder maps, and structured rollouts. None of those are wrong. But they miss the real problem. People don't stall because they haven't been told what's changing. They stall because they can't see whether it's safe to go first.
The Real Obstacle
Resistance is rational. When someone has found approaches that work (processes, habits, ways of operating), changing them means accepting temporary performance loss in exchange for an uncertain future gain. That's a bad trade unless the logic is airtight and the first step feels survivable.
The job of a leader during change isn't to overcome resistance. It's to eliminate the conditions that make resistance rational.
7 Strategies That Work
- Model it first. If leaders don't go visibly first, nothing moves. People follow behavior, not slide decks or all-hands presentations. The moment a senior leader operates according to the new way, the conversation shifts from "will this actually happen" to "how do we do it."
- Share the why before the timeline. Don't wait for the perfect plan to communicate. People can operate without a complete roadmap. What they can't operate without is understanding what's at stake, what you're betting on, and why the status quo isn't an option. That context is what converts skepticism into conditional buy-in.
- Involve the people closest to the work early. Real alignment doesn't come from top-down mandates. It comes from early input. The team members executing the change often see implementation risks that leadership doesn't. Bringing them in early means better plans and stronger ownership.
- Make the first step feel doable. You don't need the full blueprint visible from day one. You need a clear, low-risk first move that people can take with confidence. Momentum builds from completion, even small completions. Design the first step to be winnable.
- Train for what's different, not what's familiar. Belief in the new direction isn't the same as readiness to execute it. Resistance often comes from feeling unequipped, not uncommitted. In my experience, targeted training on the specific skills the change requires, rather than general refreshers, does more to speed up adoption.
- Name what's actually going on. Fear and confusion don't always show up as pushback. Sometimes they show up as silence, over-engineering, or "let's do another pilot." Ask directly and early. Creating space for people to name their concerns prevents those concerns from going underground and building into something harder to address.
- Show what's working, and be honest about what isn't. Small wins build trust. But trust grows faster when leadership is transparent about what still needs fixing. Teams that watch leaders acknowledge real problems and solve them publicly develop a kind of confidence that no amount of positive messaging can manufacture.
The Common Mistake
In my experience, many organizations try to achieve full alignment before beginning. They hold change hostage to consensus. The result is momentum that never builds, and eventually a change initiative that dies in planning.
The teams that transform move first, adjust fast, and bring people along through demonstrated progress rather than pre-sold certainty. That's when resistance turns into momentum, and momentum turns into a fundamentally more capable organization.
David Manela is co-founder of Exactius, a growth and data science company. Follow him on LinkedIn for more frameworks on growth, marketing, and capital allocation.
David Manela
David Manela is the founder of Exactius and creator of the Growth Operating System — a framework for deploying capital-efficient, compounding growth inside scaling companies.
FAQ
Frequently asked
Why do teams resist change?
The author argues that people resist change when the next step is unclear and going first feels unsafe, since switching away from proven habits means a temporary performance dip for an uncertain gain. Prosci, a change management research firm, reports that participants in its Best Practices in Change Management studies consistently name lack of awareness of why a change is needed as the primary reason employees and managers resist.
What are Kotter's 8 steps for leading change?
According to Kotter Inc., the eight steps are: create a sense of urgency, build a guiding coalition, form a strategic vision and initiatives, enlist a volunteer army, enable action by removing barriers, generate short-term wins, sustain acceleration, and institute change. The original process dates to 1996, and Kotter Inc. says this current version was first introduced in the 2014 book Accelerate.
What is the ADKAR model of change?
ADKAR is Prosci's model for individual change, developed by Prosci founder Jeff Hiatt in 1994. Its five elements are Awareness (understanding why the change is needed), Desire (choosing to participate), Knowledge (knowing how to change), Ability (putting new skills and behaviors into practice) and Reinforcement (sustaining the new way and preventing backsliding). The model treats organizational change as the sum of individual transitions.
How is ADKAR different from Kotter's model?
The two models start at different levels. Prosci describes ADKAR as working from the individual up, treating organizational change as the cumulative result of each person's transition. Prosci characterizes Kotter's 8 steps as an organization-level process driven from the top down. Prosci publishes ADKAR, so that comparison reflects its perspective, and Kotter's own steps include enlisting a volunteer army across the organization.
What are the 7 strategies for moving teams through change faster?
The author's seven strategies are to model the change first as a leader, share the why before the timeline, involve the people closest to the work early, make the first step feel doable, train for the specific skills the change requires, ask directly about fear and confusion, and show what is working while being honest about what is not.
Should leaders wait for full alignment before starting a change?
The author argues against it. In his view, holding a change until everyone agrees stalls momentum and can kill the initiative in planning. He recommends starting with a clear, low-risk first step, adjusting quickly and bringing people along through visible progress. That approach is consistent with Kotter's step of generating short-term wins, which uses early results to build support.
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